Refund policy

DEADLINE :

You have up to 30 days after order reception to return your product. If more than 30 days have elapsed since the date of reception, we will unfortunately not be able to accept your refund request.

 

FAQ

HOW TO RETURN AN ORDER

If you wish to return one or more of the products you have received, you must send us your request by e-mail to the following address: hello@mangahikarishop.com, giving the reasons for your choice and your order number.

Please note that returns will need to be sent to the following address:

RM 509, 5/F The Cloud 111 Tung Chau St, Tai Kok Tsui, Hong Kong


Cancellation Policy

Please note that any changes or cancellations to an order must be made within 1 hour of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 1 hour, we will process your refund within 2 business days.

 

 

WHICH PRODUCTS ARE ELIGIBLE FOR RETURN?

All our products are eligible for return as long as the return is announced within 30 days of the date of reception.

 

Please note that only the value of your order is eligible for a refund. Potential delivery charges paid at the time of ordering will not be refunded.

 

Please note that any delay in the delivery is not a substantial reason for a refund of your order.

 

 

IN WHAT CONDITION SHOULD THE ITEM BE RETURNED?

To qualify for a refund, your item must be undamaged. Each returned product must be in its original packaging, accompanied by the delivery note, protective film and all accessories received. If the product is not intact, no refund will be issued.

 

ARE THERE ANY RETURN SHIPPING COSTS?

You will be responsible for the cost of returning your items. 

WHEN WILL I RECEIVE MY REFUND?

Once we have received and inspected the returned items and if the return procedure has been followed, we will process your refund and a credit will automatically be applied to the payment method used for your order, within 14 days.

 

If you have not received your refund within 14 days :

  1. Please check your bank account again to make sure that the movement is actually absent.
  2. Contact your credit card issuer, as there may be a delay before your refund is officially posted.
  3. Contact your bank. There is often a processing time before a refund is issued.

If, after completing all these steps, you have still not received your refund, please contact us by e-mail at the following address: hello@mangahikarishop.com

 

 

WHAT ABOUT DEFECTIVE OR INCOMPLETE ITEMS?

MangaHikariShop guarantees the quality of its products. If one of your items is faulty or your order is incomplete, please contact us within 3 days of receipt of the parcel at hello@Mangahikarishop.com, along with photos or videos enabling us to identify the exact problem.
If the item is confirmed as faulty, we will send you the replacement item free of charge.


We thank you for respecting these deadlines, as they are the deadlines imposed by the carriers to open a claim against them.